Fix: ‘Balance Updates Currently Unavailable’ On Chase

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Chase Bank is a renowned financial institution with numerous locations and ATMs across the United States. Offering a wide range of financial products and services, Chase is known for its credit card options, including popular travel rewards and cash back cards. Additionally, they provide checking, savings, and certificate of deposit accounts, catering to the diverse needs of adults, students, and children.

When you encounter the message “Balance updates currently unavailable” on Chase, it typically indicates a problem where users are unable to view or receive balance updates. This inconvenience is often caused by server bugs or technical issues.

Encountering the error message “Balance updates currently unavailable” on your Chase account can be frustrating and confusing. If you’re wondering what this error means and how to resolve it, you’ve come to the right place. In this article, we will delve into the causes of this error and provide step-by-step solutions to help you overcome it. Let’s get started.

Fix: ‘Balance Updates Currently Unavailable’ On Chase

1. Clear Your Browser Cache

To ensure a fresh and up-to-date browsing experience, clearing your browser cache is recommended. Follow these steps to clear the cache on Chrome:

  1. Click on the menu (three dots at the top right).
  2. Select “Settings.”
  3. Choose “Privacy and Security.”
  4. Click on “Clear browsing data.”
  5. Select the data you want to delete and click “Clear data.”

2. Update the Chase App

Updating the Chase app ensures that you have the latest version with improvements and bug fixes. Follow these steps to update the Chase app:

  1. Open the Play Store or App Store.
  2. Search for the Chase app.
  3. Open the Chase app page.
  4. Click on the “Update” option.

3. Submit a Complaint

If the balance update problem persists despite your attempts to contact Chase’s support, consider submitting a complaint to the Consumer Financial Protection Bureau. Chase usually responds to institutional pressure within a reasonable timeframe.

4. Contact Customer Support

If the issue seems to be technical, contacting Chase’s customer support is the recommended course of action. You can reach them at:

  • Personal account holders: Call +1 800 935 9935.
  • Business account holders: Call 1-877-242-7372.
  • Non-US callers: Call 1-713-262-3300.
  • Merchants using the Chase app: Call 1-888-886-8869.
  • Visit Chase’s official website for additional support options.


Technical difficulties can occur on any website or app, and Chase’s website and mobile app are no exception. If you encounter issues with balance updates, the best approach is to report your concerns to Chase’s support team.

Keep in mind that there may be limitations to what you can do on your end, particularly regarding technical aspects. By following the methods outlined in this guide, you can increase your chances of resolving the ‘Balance Updates Currently Unavailable’ error.

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