How to Fix Netflix Error 3-5005

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Netflix has revolutionized the way we consume media, providing a vast library of movies, TV shows, and documentaries at our fingertips. However, occasionally users may encounter errors while using the streaming service, such as Netflix Error 3-5005.

If you’ve come across this error code on your Apple TV, accompanied by a message stating that your account is on hold due to a problem with your last payment, don’t worry. This article will guide you through the steps to resolve Netflix Error 3-5005 and get back to enjoying your favorite content.

How to Fix Netflix Error 3-5005

1. Understand the Error Message

When you encounter Netflix Error 3-5005, the error message typically states: “A problem occurred while playing this item. Try again later, or select a different item. Go to for more information. Your account is on hold because of a problem with your last payment. Visit to update your payment method to continue enjoying Netflix.” This error message indicates that Netflix was unable to process your payment due to one of the following reasons:

  1. The payment method on file is no longer valid or has expired.
  2. Your financial institution did not approve the monthly charge.
  3. The credit card zip code on your Netflix account does not match the one listed with your bank (US only).

2. Update Your Payment Method

To resolve Netflix Error 3-5005, you need to update your payment method. Follow these steps:

  1. Visit the Netflix website by typing into your web browser.
  2. Sign in to your Netflix account using your username and password.
  3. Once you’re logged in, locate the “Payment” or “Account” section. The exact location may vary depending on the Netflix interface.
  4. Select the option to update your payment method.
  5. Enter the new payment details, including a valid credit card number, expiration date, and security code. Ensure that the information you provide is accurate.
  6. If you’re experiencing this error in the US, double-check that the credit card zip code on your Netflix account matches the one listed with your bank.
  7. Save your updated payment information.

3. Verify and Retry

After updating your payment method, Netflix will automatically attempt to process the payment again. However, it’s a good practice to verify that the changes have been saved correctly. To do this:

  1. Close the Netflix app on your Apple TV.
  2. Wait for a few minutes.
  3. Reopen the Netflix app and sign in to your account.
  4. Choose any title to play and check if the error has been resolved.

4. Contact Card Issuer or Try an Alternate Payment Method

If the error persists after updating your payment method, it’s possible that there may be an issue with your card or bank. Consider taking the following steps:

  1. Contact your card issuer to ensure that your card information is up to date and that they haven’t flagged any transactions from Netflix.
  2. Alternatively, you can try using an alternate payment method, such as PayPal, if available.

5. Wait for Netflix to Retry the Payment

In some cases, Netflix will automatically retry the failed payment periodically over the course of your billing cycle. Therefore, if you have already updated your payment information, it’s advisable to wait for a few hours or up to 24 hours for Netflix to retry the payment. During this time, avoid making further changes to your payment method.

6. Seek Further Assistance

If none of the above steps resolve the Netflix Error 3-5005, it’s recommended to reach out to Netflix customer support for further assistance. They will have access to your account details and can help diagnose and resolve the issue promptly.


Encountering Netflix Error 3-5005 can be frustrating, but by following the step-by-step guide outlined in this article, you should be able to resolve the issue and continue enjoying your favorite shows and movies. Remember to update your payment method, verify the changes, and contact your card issuer or try an alternate payment method if necessary. If the problem persists, don’t hesitate to seek assistance from Netflix’s customer support. Happy streaming!

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